Production Machining

JUL 2013

Production Machining - Your access to the precision machining industrial buyer.

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Are Our Customers the Confict in 'Confict Free?' By Miles Free, Director of Industry Research and Technology, PMPA :: mfree@pmpa.org e thought that we were in the business to make parts, with zero defects and 100 percent on time. What do you mean I have to certify that they are confict free? How would I know?" You may not have had this conversation with your customer, face-to-face, but I'll bet that you had this conversation in your mind. What do you think of when you open an unexpected mailing from a customer? "Hey look, maybe it is a new order?" (Tat would be nice!) 'Tanks for maintaining quality and delivery?' (Tat's why you You are already an count on us.) 'Uh expert in a number of oh, I wonder what critical areas in your they want this business. PMPA gives you time?' (I'll bet many a professional assist on of us share this line managing regulatory risk. of thinking.) As a plant manager, whenever I got an unexpected letter from a customer, as I opened the envelope, in my mind I could almost hear a back-up horn. A back-up horn on a large dump truck, getting ready to dump more work on my desk. I'll bet many of you are hearing that dump truck backup horn these days, as your customers are sending you order addendums, revisions and annexes insisting that "W • Are Our Customers the Confict in 'Confict Free?' • John Halladay of Vectron Finds the Right Paths • Te Best Indicator for Managing Your Shop? • Craftsman's Cribsheet: Technical • Listserve Topics • PMPA Calendar you document and certify that the products you provide to them are "100 percent confict free." I have spoken with several PMPA members who had, at one time or another, fve or ten such letters on their short 'to do' pile. How about you? Are you just starting to see confict mineral documentation demands from your customers? If you are, how do you know if the demand is even relevant to your product? Clearly, your customer hasn't fgured it out. How do you tell them if it is not? What do you tell them if it is not? PMPA Regulatory Assurance is what we call the fact that PMPA staf stays up to date on regulatory issues applicable to PMPA members and then apprises them as to the impact and the potential actions that they can take to stay compliant and minimize their exposure to risk. PMPA has been working on the confict mineral issue for more than 2 years, having fled an amicus in the NAM lawsuit against the SEC for the Confict Minerals Final Rule earlier this year and produced a two-page guidance document for members that helps them make sense of the truckload of "you must document this" paperwork being CONTINUES ON PAGE 17 productionmachining.com :: 15

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