Production Machining - Your access to the precision machining industrial buyer.
Issue link: https://pm.epubxp.com/i/827352
20 PRODUCTION MACHINING :: JUNE 2017 Helping Precision Machine Shops Be More ProducƟ ve and Profi table To grow and profi t today, you have to work smarter. You have to relent- lessly eliminate waste. PMPA is the way to expand your knowledge and increase your capabilities in order to grow your business. Through daily interaction with PMPA staff members, you have access to our expertise on important issues. You're also able to tap the collective knowledge of your peers: those who have "been there" and "done that." Through the meetings, resources and online connections, reports and more, we give you the tools to grow. We look at emerging markets and let you know what's hot and what's not. PMPA programs help you un- derstand your markets so you can make sense of the issues. And we provide relevant information to help you make informed decisions. Why Join GROW! Why Join PMPA? Service is not something that just happens. Service, in the customer's mind, is built by shared experiences of commitments made and honored. Service is built on experience. That experience is built on a foundation of demonstrated expertise, an understanding of the customer's needs, both spoken and unspoken. Service is a demonstration of our expertise. Our ability to serve a customer's needs grows as the customer gains confi dence in our abilities to serve, not only by experience and expertise. Confi dence grows by meeting an unforeseen challenge to the satisfaction of the customer, despite the circumstances. Service grows customer confi dence in our ability to continue to serve and add value. Service is human connection. In today's world of instantaneous Google searches, robo-traders and mobile apps, it does not surprise me to see how many of us still hold out for a human connection to make sense of the facts that these tools display for us, or that we want more than a portfolio designed to meet our needs just by having fi lled out a handful of blanks. What is the success rate of fi nding the perfect "whatever" on the "app for that?" Product and process expertise is critical to precision manufacturers making highly engineered components for a range of technologies designed to improve quality of life. But I think it is important for all of us to realize that just as important is our ability to serve our customers' needs, which has little to do with actual production. It has everything to do with listening, caring, understanding, advocating, acting and making a difference. When the next order comes in, it is easy to think that the parts were good, so of course you get the reorder. But what you may not know is that the reorder came, not just because your parts met print, but rather because someone on your team made a real difference for someone at your customer when they needed it. I'm not asking you to take your focus off of making great parts. I'm asking you to expand your focus to service as well. There is certainly room enough under the lens to focus on both great products and great service to sustain your value to your customers, and your continued existence as a business. Great parts and lousy service are not a winning combination. Expand Your Focus from Products to Service YOURCAREERFACTS.COM PMPASPEAKINGOFPRECISION.COM 2 GREAT BLOGS! Continued from page 17 Our customers' experience with our service gives them confi dence on our promises and deliverables.